Terms, Conditions & Booking Form
Booking conditions
once a booking is confirmed in writing the rental rate is fixed and will not
alter.
BOOKING DEPOSIT:
All bookings are accepted on a "first come first served
basis". A Booking deposit of £100 or $175 per week is required when
booking our Villa. As soon as this deposit is received along with the booking
form, your booking will be
confirmed. This deposit is non-refundable.
Bookings made
within 8 weeks of departure require the full amount to be paid. Bookings made
within 4 weeks of departure will require full payment to
be made in cleared funds either by certified cheque or cash. Payments may be
accepted by non-cleared funds, but will attract bank charges.
SECURITY DEPOSIT:
A security deposit is held against the property, either paid
directly to us or to the Manager in Florida. The amount
is £150. This sum will be included in the final balance and is fully refundable
should the occupants not incur any costs arising from
breakage loss or damage and to accept full and personal liability for all loss
of keys. The party leader or damage caused by any member
of their party, during the property occupation of the and confirms that the
full cost of repair or replacement will be met.
MINOR BREAKAGES:
such as crockery or glassware will inevitably occur at times. It is much cheaper to replace these items yourself rather than wait for them to be
discovered by the house keeper.
As soon as you arrive at your vacation home, we advise that you have a look
around the property and make a list of any damaged items
of furniture or marks on walls and carpets. Once this list is completed, please
telephone it through to the villa manager and record
the time and date of your call. Please keep this list in the event of a
dispute.
Under usual circumstances, your security deposit will be refunded within 14
days of your return home, If you have not received anything
from us within that time, please let us know and we will chase it up for you.
CANCELLATION:
We hope it will not be necessary for you to cancel, but should
you need to do so, it is important that we are notified
immediately, in writing. Please ensure that your Travel Insurance Policy will
cover you for any monies paid to us as refunds after
final balance has been paid are strictly at the discretion of the property
owner. The security deposit is not subject to cancellation
charges and would be refunded in full. Failure of the Party Leader to make
settlement on the due date, may be deemed as voluntary
cancellation which may result in your holiday dates being assigned to an
alternative party. We will make all necessary
attempts to contact the Party Leader before such action is taken.
IF WE CANCEL:
We reserves the right to cancel any booking where we believe that
the information supplied to us
concerning the identity of any or all persons listed on the booking form is
incorrect or untrue. Your booking deposit will be
refunded.
ARRIVAL & DEPARTURE:
Guests may normally take possession from 4pm on the
day of arrival and are expected to vacate the property
by 11 am on the morning of return. This allows time for our maid service to
make the villas ready for our next quests. It is very
important to note that only persons identified on the booking form are
permitted to stay at the property. The party leader agrees
NOT to sub-let, share or assign the property to any persons not authorised by
the owner. Please ensure that we are notified of any
changes to the original booking as unauthorised persons staying at the villa
will cause the whole party to be excluded from the
property without refund. Pets are not permitted unless specifically stated.
LIABILITY:
The owner's and the owner's agents do not accept liability for any
injury howsoever caused as a result of the use of
The property
and the swimming pool. Guests are specifically requested not to allow
unsupervised children to use the pool.
NEIGHBOURLY CONDUCT:
Whilst on holiday, you will be staying in a privately
owned home on a private residential estate. Please
ensure that you act in a neighbourly and courteous manner towards your
neighbours, who will most likely NOT be on holiday. Whilst
we do not wish to curtail your enjoyment in any way, we do request that noise
be kept to a minimum during early mornings and late
evenings, particularly around the patio and pool. Excessive noise will almost
certainly lead to a visit from the local security
officer and could even lead to your party being excluded from the property
without refund.
COMPLAINTS:
If you are unhappy or unsure of any aspect of your booking, please
contact us before you travel. It
is our responsibility to ensure that you are completely satisfied with your
arrangements.
Whilst on holiday, if you are not happy with the vehicle you have been allocated,
it is imperative that you telephone the Car
Rental company who supplied you and make arrangements with them to resolve your
problem. Your car hire voucher will clearly
indicate what you have already paid for. Do not accept any further charges on
arrival without a full explanation.
Flight complaints should obviously be taken up with the airline concerned. It
is always best to inform the cabin staff of your
complaint and if not resolved by them, follow it up on arrival. In the case of
accident or injury, always ask the cabin crew
log a report.
All Complaints or enquiries concerning your holiday accommodation MUST always
be brought to the attention of the Villa Manager
in the first instance. It is very important to point out that the Villa Manager
is an employed official of the Villa owner and
NOT in any way associated with us. We have no control or responsibility over
Villa Managers. However, If the
Villa Manager is unable to resolve your complaint, please fully document your grievance
and submit it to us on
your return home. We can then take up the complaint.
Whilst at the attractions, any complaint or enquiry should always be brought to
the attention of the Guests Services department.
All the major attractions have Guest Services, they are usually located at the
main entrance.
WEATHER:
The State of Florida is sub-tropical and can experience extremes of
weather at certain times. June to September is
Hurricane season, during this time, you will experience high winds and heavy
rainfall on occasions. July and August is extremely
hot and humid with temperatures up to the 100's. Lightning storms are likely.
Protection from the sun is vital, especially for
children.
Please note that we nor the villa managers
are responsible for the weather.
POOL HEATING:
During cooler months, normally between November and March, pool
heating can be supplied at additional cost.
This extra charge is to cover the cost of the fuel used to heat the water in
the swimming pool and does not guarantee
specific pool temperatures. Sometimes, especially during December, the pool
heating may appear to make little difference to
the temperature of the water due to the low outside temperature.
ACCURACY:
Property details contained on our web site together with room sizes
photographs and driving distances
to local landmarks are
all approximate.
If you are unclear or unsure of any of these terms and conditions and require
further explanation, please telephone us on 01754 830682.
Alternatively, you can e-mail or write to us
at the address below.
e-mail abcnik1@netscape.net
N atkins
Jasmine House
Main road
Great steeping
Lincs
Pe23 5pt
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